Yesterday I checked into the Hard Rock Hotel Chicago for the Marketing 2 Moms conference, went up to my beautiful room, plopped down my stuff and headed into the bathroom. The bathroom with the ginormous picture window facing all of downtown.
And in a stroke of social media mastery, within minutes, the Hard Rock Hotel tweeted back:
Which directed me to a most awesome exchange on the Hard Rock Hotel Chicago Facebook Page
in which the general manager responded to a complaint from the adjacent office building with equal measures diplomacy and snark.
Thank you Hard Rock Hotel. For saving me from abject humiliation from the certain circulation of internet photos of my postpartum ass.
: Not only is the GM a class act (see his comment on this post) but I just received a little note from the eCommerce manager of the Hard Rock, thanking me for sharing my praises of the hotel on Twitter. The note was attached to a small box of Vosges chocolate. VOSGES CHOCOLATE
And with that, a Hard Rock Hotel Chicago fan for life is born.